Other duties included entering data, handling mail and email, and copying documents. 2. On average, how many people did you come in contact with on a daily basis during your last position? In my last position, I worked as a front desk receptionist for a very busy chiropractor who also employed a massage therapist, a physical therapist, and an acupuncturist. Among all of the appointments for the different providers, I came into contact with an average of 75 people daily and interacted with around 100 when you take into account phone calls with current and prospective patients. 3. What computer programs are you comfortable and familiar with? In my last position I used ChiroFusion, which is web-based practice management software. I have used Outlook for many years and am very familiar with Microsoft Word and Excel. I used PowerPoint to prepare for presentations in another receptionist/assistant job, and I have also used Clearslide and SlideDog. I have been around computers much of my life, and learning new programs is enjoyable and comes easy to me.
Interview questions and answers for receptionist job descriptions samples
Build My Resume 4. Discuss a situation in which you had to multitask? My last position presented the most opportunities to learn how to juggle multiple things at one time. One day in particular stands out for me, and that was the day the practice hit a record number of visits. Among all of the providers, the practice saw 130 patients and clients between the hours of 9 a. m. and 6 p. My main job was to check people in, direct them back to the correct provider, take payment, schedule for future visits, and answer the phone. I was also in charge of checking new patients out, which consisted of scheduling a series of visits and explaining insurance benefits. I always did my best to be friendly and give my attention to the people I had face-to-face contact with while still answering the phone, and I saved the paperwork for after-patient hours. 5. How do you deal with high-stress and high-pressure situations? In my experience, good customer service skills go a long way when dealing with high-pressure situations.
Interview questions and answers for receptionist job descriptions list
Interview questions and answers for receptionist job descriptions and salary
and friendly are critical These common front desk receptionist interview questions and answers should help better prepare you for your next interview. A successful face-to-face will help ensure that you are asked back for a follow-up interview.
Interview questions and answers for receptionist job descriptions description
Interview questions and answers for receptionist job descriptions and responsibilities
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My past jobs have helped me become more confident in dealing with people and to stay calm even when things get crazy. Communicating with customers is very important, whether it is in person, through email, or over the phone. Most people are very understanding when you apologize and explain what is going on or why the wait is taking so long. I have also learned how to delegate during busy times. For example, in my chiropractic receptionist job, I would ask the billing manager to help answer phones or answer insurance questions during high-volume periods. Questions That You May Have About Front Desk Receptionists What are the qualities of a good receptionist? A good receptionist is detail-oriented, comfortable with juggling multiple projects simultaneously, organized, and an excellent communicator. Since receptionists need to be familiar with telephone systems, having that experience and a pleasant telephone voice is critical. What do you wear to a receptionist interview? What you wear to a receptionist interview depends on your industry.